Shipping policy

1. SHIPPING DESTINATIONS

We currently ship worldwide, including:

  • France
  • Belgium
  • Switzerland
  • United States
  • United Kingdom
  • Canada
  • Australia
  • New Zealand

2. PROCESSING TIME

All orders are processed within 1 to 2 business days.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.


3. DELIVERY TIMES

Estimated delivery time for all destinations:
3 to 5 business days

Please note that delivery times are estimates and may occasionally vary due to external factors.


4. SHIPPING FEES

We offer free shipping on all orders worldwide.


5. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package in real time.


6. FREE RETURNS & 60-DAY GUARANTEE

We offer free returns within 60 days of receiving your order.

In addition, all orders are covered by our 60-day “Satisfied or Refunded” guarantee.

If you are not satisfied with your purchase for any reason, you may request:

  • a full refund
  • or a replacement

No justification is required.


7. LOST, STOLEN, OR UNDELIVERED PACKAGES

If your package is lost, stolen, or not delivered, please contact us at contact@auramush.com.

After verification, we will offer either:

  • a replacement shipment
  • or a full refund

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrectly provided addresses.


9. CUSTOMS, DUTIES & TAXES

For international orders, customs duties or import taxes may apply depending on your country.

These charges are the responsibility of the customer.


10. DELAYS OUTSIDE OUR CONTROL

We are not responsible for delays caused by:

  • customs processing
  • carrier disruptions
  • incorrect shipping information
  • force majeure events