Shipping policy
1. SHIPPING DESTINATIONS
We currently ship worldwide, including:
- France
- Belgium
- Switzerland
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
2. PROCESSING TIME
All orders are processed within 1 to 2 business days.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
3. DELIVERY TIMES
Estimated delivery time for all destinations:
3 to 5 business days
Please note that delivery times are estimates and may occasionally vary due to external factors.
4. SHIPPING FEES
We offer free shipping on all orders worldwide.
5. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package in real time.
6. FREE RETURNS & 60-DAY GUARANTEE
We offer free returns within 60 days of receiving your order.
In addition, all orders are covered by our 60-day “Satisfied or Refunded” guarantee.
If you are not satisfied with your purchase for any reason, you may request:
- a full refund
- or a replacement
No justification is required.
7. LOST, STOLEN, OR UNDELIVERED PACKAGES
If your package is lost, stolen, or not delivered, please contact us at contact@auramush.com.
After verification, we will offer either:
- a replacement shipment
- or a full refund
8. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
We are not responsible for orders shipped to incorrectly provided addresses.
9. CUSTOMS, DUTIES & TAXES
For international orders, customs duties or import taxes may apply depending on your country.
These charges are the responsibility of the customer.
10. DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by:
- customs processing
- carrier disruptions
- incorrect shipping information
- force majeure events