Terms of sale
1. SELLER IDENTIFICATION
The company Auramush, a single-member limited liability company (EURL), registered under number 848 407 581,
with its registered office at 40 rue de Chabrol,
VAT number: FR82848407581,
Email: contact@auramush.com,
(hereinafter referred to as the “Seller”).
2. PURPOSE
These Terms and Conditions of Sale govern all purchases made through the Seller’s website.
They apply to all customers placing orders as consumers.
3. PRODUCTS
The products offered for sale are dietary supplements in gummy form made from functional mushrooms, including but not limited to: lion’s mane, cordyceps, reishi, chaga, shiitake, maitake, tremella, white button, royal sun, and black fungus.
Products comply with applicable regulations.
Product descriptions and images are provided for informational purposes only and are not contractually binding.
The products sold are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary from person to person.
4. PRICES
Prices are displayed in the currency applicable to the delivery country (€, $, £, etc.).
The Seller reserves the right to change prices at any time. The price applied is the one in effect at the time of order.
Prices may include or exclude taxes depending on the delivery country.
5. ORDERS
Placing an order implies full acceptance of these Terms and Conditions.
The Seller reserves the right to refuse or cancel any order in case of:
- previous disputes
- suspected fraud
- inaccurate or incomplete information
6. PAYMENT
Payments can be made via:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Any other payment method available at checkout
Payment is due immediately upon order.
7. SHIPPING
Delivery Areas
France, Belgium, Switzerland, United States, United Kingdom, Canada, Australia, and New Zealand.
Delivery Times
Estimated delivery time: 3 to 5 business days.
These timelines are indicative and not guaranteed.
Free Shipping
Free shipping may be offered under conditions specified on the website.
Lost or Undelivered Packages
In case of a lost or undelivered package, the customer may request:
- a reshipment
- or a refund
Subject to verification by the Seller.
8. RIGHT OF WITHDRAWAL
Customers have a 60-day withdrawal period from the date of receipt.
Products may be returned even if opened or partially used.
Refunds will be processed after receipt of the returned product or proof of return.
9. SATISFACTION GUARANTEE
Customers benefit from a “satisfied or refunded” guarantee valid for 60 days after delivery.
No justification is required to request a refund.
10. REFUNDS
Refunds will be issued using the original payment method within a reasonable timeframe after approval.
11. LIABILITY
The Seller shall not be held liable for:
- indirect damages resulting from product use
- misuse of the product by the customer
Information provided on the website does not replace medical advice.
12. INTELLECTUAL PROPERTY
All content on the website (texts, images, branding, visuals, design) is the exclusive property of the Seller.
Any reproduction or use without prior authorization is strictly prohibited.
13. PERSONAL DATA
The Seller may collect and process personal data for:
- email marketing
- advertising and retargeting purposes
14. GOVERNING LAW
These Terms are governed by French law.
In case of dispute, French courts shall have exclusive jurisdiction.